"Our brief was to concept test the idea of a mobile app for financial and regulatory compliance users. It would complement the company's existing software, allowing users to review tasks and comments on the go. We received requests for this from Sales, Marketing, and customer surveys - after all, every B2B or B2C company needs its own mobile app, right? But I walked away from the research feeling shaken."
"Some folks start responding at all hours, which pressures the rest of the team to do the same. Failure to participate leads to resentment ("she's not working as hard as I am") and poor performance reviews - which disproportionately impact caretakers, parents (especially women), and people with disabilities. Hourly employees aren't paid for overtime spent using the app - which is corporate wage theft."
A mobile app prototype would allow financial and regulatory compliance users to review tasks and comments on the go, complementing existing software. Sales, Marketing, and customer surveys requested such an app. Interview participants welcomed the ability to work during personal time rather than to reduce workload. The app could encourage inequity and manipulation by normalizing after-hours responses, pressuring colleagues to match availability, and harming caretakers, parents (especially women), and people with disabilities. Hourly workers risk unpaid overtime. Using personal phones can expose private data and enable remote wiping. Inability to unplug increases burnout. The 2020 pandemic amplified these dynamics while also enabling remote work benefits.
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