Great Leaders Make People Feel Noticed
Briefly

The article highlights the critical role of airport cleaning crews in maintaining cleanliness standards for major airlines. Observations reveal that effective teamwork and diligent execution of tasks contribute significantly to the crew's ability to operate under intense pressure. With a focus on efficiency and quality, the cleaning team's dedication results in impressive cleanliness scores, showcasing their essential contribution to the overall airline experience. The turnaround time for aircraft is crucial, and the cleaning crew’s role in this process is both demanding and vital for customer satisfaction.
Throughout my time with the airline's cleaning crew, it became evident that the secret to their high cleanliness scores lies in their teamwork and commitment to excellence. Each member understands their role in ensuring a swift and thorough cleaning process, which not only satisfies regulations but also enhances the customer experience.
The cleaning crew operates like a fine-tuned machine, working in engaged coordination. Their attention to detail, coupled with an understanding of the urgency of turnaround times, enables them to maintain cleanliness standards even under pressure.
Read at Harvard Business Review
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