"After I had checked out and said my goodbyes, I walked through the gate to catch my ride to the airport. This volunteer then blocked my way and cornered me. She went on a yelling, screaming rant, saying that I hadn't left my private room (which I paid $100/night for) clean enough for her liking, and that it's not her job to clean up after me."
"I hadn't even been aware she was a volunteer, as I hadn't seen her work at all before, and certainly didn't know she was making up my room. I calmly explained to her that I had tried to clean it a bit (to which she responded, in a mocking tone, Oh, you tried???), that most guests don't clean their rooms in hostels at all, and that when I was a hostel volunteer, I changed something like 200 people's beds in a day"
A freelance journalist staying intermittently in a private hostel room near a war zone was confronted by a new volunteer after checkout. The volunteer blocked and cornered the guest, yelling that the paid private room ($100/night) had not been left sufficiently clean and insisting cleaning was not her responsibility. The guest had attempted to tidy and noted that many hostel guests do not clean at all, and argued that volunteer duties included making beds. The volunteer continued to argue and tried to prevent access to the guest’s ride. The owner refused to fire the volunteer for fear of hurting morale and offered no apology or remedial action, leaving the guest feeling betrayed and uncertain about returning.
Read at www.mercurynews.com
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