"DEAR HARRIETTE: I recently received a facial from one of my friends, who works at a spa. Everything went smoothly initially, but the next day I woke up and my skin was dry and peeling. I called her and asked what was happening to my skin. She asked what I had used on my skin the previous night, and I told her my nightly skin care routine, which includes retinols."
"DEAR BAD SERVICE: As a friend and a client, you should give your friend feedback on her service, including her egregious error in not instructing you on how to care for your skin after a facial. Review with her what happened to you in the ensuing days and how disappointed you are in how she handled it. You can ask her how she handles such situations with clients and leave it up to her to take the next steps."
A client received a facial from a friend who works at a spa and developed dry, peeling, painful skin the next day. The client had used retinol in her nighttime routine and learned afterward that retinol should have been avoided post-facial. The client feels upset, trusted the friend professionally, and is uncertain whether to confront her, seek compensation, or preserve the friendship. The professional response advises giving feedback, reviewing the injury and disappointment with the friend, asking how such client situations are handled, and allowing the friend to take corrective steps. The response recommends not returning to the spa if the friend does not remedy the mistake.
Read at www.mercurynews.com
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