"Servicing teams need tools that help them stay ahead of borrower needs while keeping the experience helpful and human, said Ayo Opeyemi, co-founder of Vertyx. Borrower Relationship Management builds on our platform's foundation to help servicers engage homeowners in the right moments through the channels they already use. On the investor side, the Borrower Relationship Management capability uses artificial intelligencedriven analytics to assess a mortgage's return and risk profile, including changes in loan performance and delinquency scenarios."
"Investors can review portfolio-level trends and evaluate individual loans to see servicing details such as payment history and cash flow, the company said. Servicing data has traditionally been difficult for investors to access in a timely, usable way, said Moyin Opeyemi, co-founder of Vertyx. By bringing loan-level value signals and engagement insights together with portfolio visibility, investors and servicers can prioritize attention and respond earlier when performance or payoff risk starts to shift."
The tool applies a proprietary blend of indicators to flag mortgages within a servicing portfolio that may require attention. Servicing and retention teams can use these signals to run outreach campaigns across borrower touchpoints like online portals and monthly statements. The platform tracks offer-level engagement, including digital views and clicks. Borrowers can view offers through Vertyx's borrower portal, where messages are tailored to individual loans and presented separately for each loan when a borrower has multiple mortgages. The capability uses AI-driven analytics to assess mortgage return and risk profiles and provides portfolio-level trends alongside loan-level servicing details. Borrower Relationship Management is delivered as part of Vertyx's servicing platform, which includes Edge, myAxis, and Lynk.
Read at www.housingwire.com
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