"I've taken the approach that I'm the CEO of IT. We are an IT team inside of a mortgage company, but we're also a separate IT organization. I have senior vice presidents for application development, security and enterprise technology who all report to me. We meet and collaborate on a daily basis. I set the direction and strategy, but I allow the SVPs to work with themselves and really manage everything else."
A large internal IT organization uses a build-versus-buy approach to develop technology in-house for speed and control. The goal is to become the top lender by rapidly implementing changes based on broker feedback. Technology is created to be provided to broker partners at no cost, aiming to level competitive differences and encourage broker loyalty. The IT organization operates as a separate entity within the mortgage company, with senior vice presidents leading application development, security, and enterprise technology. Leadership sets direction and strategy while senior leaders manage execution. Daily collaboration among senior leaders supports coordination across many simultaneous initiatives.
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