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"Across industries, artificial intelligence is being framed as the next major force reshaping operations, customer expectations, and the way businesses evaluate risk. Real estate is at the center of that conversation, and title and settlement companies are not just on the sidelines. In fact, the title industry has already moved quickly. According to a recent survey conducted by Qualia, more than 90% of title and escrow professionals have adopted generative AI in at least one form."

"AI adoption isn't limited to the largest firms, either. For small and mid-sized companies, AI represents an increasingly affordable way to reduce redundancies, improve responsiveness, and modernize workflows without expanding headcount. But as AI becomes more common across housing finance, it is also drawing heightened attention from regulators and policymakers many of whom are rightly concerned that AI tools could be deployed in ways that introduce unfairness, reduce transparency or create consumer disadvantage."

"That tension between innovation and accountability is one reason the title industry's approach to AI matters. The industry is actively working toward responsible adoption, recognizing that title is different from many other financial services products, and that the risks of misuse can fall squarely on homeowners and lenders. AI is already being applied in title operations, but largely in ways that focus on workflow efficiency and data consistency, rather than automated decision-making."

Title and settlement companies are rapidly adopting generative AI across operations, with more than 90% of title and escrow professionals using AI in at least one form. Small and mid-sized firms use AI to reduce redundancies, improve responsiveness, and modernize workflows without expanding headcount. Regulators and policymakers are increasingly concerned that AI could introduce unfairness, reduce transparency, or disadvantage consumers, even as market pressure pushes digitization and faster transactions. The title industry is pursuing responsible adoption because misuse risks can directly affect homeowners and lenders. AI use focuses on workflow efficiency and data consistency rather than automated decision-making.

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