"10-12% of multifamily residents report having a bulk internet plan, defined as either paying an additional amenity fee to a property or receiving internet for free (or as part of rent). 80-82% report having a retail internet service, defined as directly paying an internet service provider. The average apartment renter pays $79 per month for their retail home internet service."
"As of the end of the first quarter, the net promoter score (NPS) for apartments overall is critically low, at -25. Properties without bulk internet on average have a NPS of -28, while adding bulk internet boosts this by 26 points. NPS for apartments turns positive once bulk internet is combined with smart amenities and smart security features. Condos have a higher relative NPS of 12, which increases several points when bulk internet is added."
Nearly one in five multifamily residents with home internet have access to gigabit or faster download speeds. Connectivity options for multifamily properties include legacy bulk and retail service, managed Wi‑Fi, and instant activation. Ten to twelve percent of multifamily residents have a bulk internet plan while 80–82% use retail internet service. The average apartment renter pays $79 per month for retail home internet. Net promoter score for apartments is -25 overall, with properties without bulk internet at -28 and bulk internet boosting NPS by 26 points. NPS turns positive when bulk internet is combined with smart amenities and smart security, and condos show a higher relative NPS of 12.
Read at Telecompetitor
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