"We were the first to introduce an AI underwriting tool in this space, she said. Among the company's recent technology rollouts is Bridget AI, an AI-powered underwriting assistant designed to help loan officers navigate complex program guidelines. Users can ask Bridget questions ranging from age requirements to state-specific program differences, and the tool draws directly from HUD mortgagee letters and company policies."
"Kristen Trum, director of wholesale sales operations for Longbridge, manages Bridget and shared that the platform is continuously updated with the latest underwriting changes. There's a thumbs-down button if something's not right, it comes to me directly, she said. The company also showcased Equity Engine, a visual tool that allows loan officers to illustrate side-by-side comparisons of reverse and forward mortgage options. It helps borrowers and their families understand what might be the best solution, said Jonathan Maiolatesi, a Longbridge account executive who demonstrated the product."
Longbridge has rolled out AI-driven and visual tools to support reverse mortgage origination and training. Bridget AI serves as an underwriting assistant that answers loan officers' questions about age requirements, state-specific program differences, HUD mortgagee letters, and company policies. The Bridget platform is continuously updated and includes user feedback through a thumbs-down button that routes issues to operations. Equity Engine provides side-by-side visual comparisons of reverse and forward mortgage options to help borrowers and families evaluate solutions. The partner portal supplies new marketing materials, customizable content for financial advisers and real estate agents, and 15- to 20-minute micro-trainings. The Platinum proprietary line received broader eligibility and new underwriting flexibility.
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