"Rahman said: The repair service needs to be sorted out. I'm still getting concerns about Mears the work. I'm going to people's houses and I see the conditions some of those houses are [in], the flats are [in], when it comes to mould, condensation, when it comes to repairs. Still the repairs are not done properly. Rahman said that he'd found absolutely terrible workmanship at the Watts Grove blocks of flats in Bromley-by-Bow."
"A report to the committee said the timeliness and quality of repairs were the two main causes of complaints to the council that were upheld. The report said: This was primarily due to delays in completing the repairs, not following through promised actions, poor quality of works, and failure to award compensation, which was reflective and proportionate to the issues identified. It added that the decline in performance in the service was due to supply chain and resourcing issues amongst our contractors."
Visits to council tenants' homes in Tower Hamlets revealed shoddy workmanship, mould, condensation, and unfinished or improperly completed repairs, including mismatched kitchen worktops. The timeliness and quality of repairs emerged as the two main causes of upheld complaints, attributed to delays, failure to follow through on promised actions, poor quality work, and inadequate compensation. The decline in repair service performance was linked to supply chain and resourcing issues among contractors. Mears was singled out for criticism while remaining one of seven contractors employed by the council. The council has implemented more robust contract management, prompting increased resources from some contractors.
Read at www.standard.co.uk
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