NPR and KFF Health News operate a Health Care Helpline that answers consumer questions about navigating the U.S. health care system. The helpline assists with use of insurance, interactions with hospitals and doctors, billing disputes, and confusion after discharge. Common issues include pre-authorization delays, lack of in-network specialists, and disputes over costs. Consumers can submit specific, tricky questions and share personal stories for investigation. The service may engage a policy sleuth to research complex cases and identify practical steps. The helpline aims to help people understand system rules and overcome barriers to receiving appropriate care.
The health care system in the U.S. can be extremely confusing.
Pre-authorization delay? No in-network specialists? Dispute over costs? Confusion after a hospital discharge?
Health Care Helpline from NPR and KFF Health News helps you better understand and overcome the hurdles between you and good care. Send us your tricky question about navigating the system and we may tap a policy sleuth to dig in and help find answers.
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