"Decades before modern chatbots, research showed that people treated computers as if they were social beings. Participants were more polite when evaluating a computer on that same computer, as if they didn't want to hurt its 'feelings'."
"Humans readily attribute thoughts and intentions to nonhuman agents when they display even minimal social cues. This instinct is rooted in an evolutionary perspective, where assuming a mind exists is safer than missing one."
"AI systems now hit all the right signals. They respond fluidly, track context, and mirror conversation, behaving in ways that invite us into a social exchange."
Research indicates that humans treat computers as social beings, often responding with politeness even when aware they are interacting with machines. This behavior stems from an evolutionary instinct to assume intention behind responses. AI systems effectively mimic social cues, prompting users to engage in social exchanges. The phenomenon of saying 'Thank you' to chatbots reflects a desire to align with personal social standards, despite the inherent discomfort of being polite to a non-human entity.
Read at Psychology Today
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