"The algorithm we developed not only helped us identify which words and phrases of conversational language increased and decreased perceptions of receptiveness but also which features were the most important because they had the greatest impact or could be ignored because they were very rarely used in natural conversation."
"The 'H' in H.E.A.R. stands for 'Hedging your claims.' Hedging makes it clear that no matter how right you think you are, you recognize that there are exceptions to nearly every rule and that most issues are complex and multifaceted."
"Using hedging words such as 'sometimes,' 'perhaps,' 'possibly,' 'most,' and 'some' shows your counterpart that you recognize the complexity and nuance of the world we live in."
Effective disagreement involves signaling goodwill and respect, while also highlighting shared interests. The H.E.A.R. acronym serves as a receptiveness recipe, emphasizing the importance of hedging claims. Hedging acknowledges the complexity of issues and shows recognition of exceptions. Using terms like 'sometimes' and 'perhaps' demonstrates an understanding of nuance, fostering a more constructive dialogue. This approach can lead to better communication and understanding in discussions, especially on contentious topics.
Read at Harvard Gazette
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