"Columbia University assistant professor Melanie Brucks and colleagues conducted an experiment in which more than 3,000 participants watched job interview recordings in a setting designed to replicate a video call. Calls that included glitches were less likely to result in a recommendation for hire compared to those without. Meanwhile, among 497 participants who listened to healthcare advice, 77 percent reported confidence in working with the healthcare professional during a glitch-free call, but only 61 percent had the same confidence when the call had connection issues."
"They found that glitchy connections reduced the chances of an individual being granted parole. Reported in Nature this week, the study notes that audiovisual glitches break the illusion of a face-to-face meeting, damaging interpersonal judgments. The authors argued that distorted faces, misaligned audio and visual cues, and choppy movements resulting from technical failures can create an "uncanniness, a strange, creepy or eerie feeling.""
Technical audiovisual glitches during video calls reduce positive interpersonal judgments across hiring, healthcare, and parole contexts. Around a third of online meetings experience frozen screens, lag, or distorted audio since video calls became widespread during the Covid-19 pandemic. An experiment with over 3,000 participants showed interview recordings with glitches were less likely to receive hire recommendations. In a healthcare scenario, 77% of 497 participants felt confident after a glitch-free call, compared with 61% after calls with connection issues. Analysis of 472 online court hearings found glitchy connections lowered chances of parole. Distorted faces, misaligned audio-visual cues, and choppy movements create an uncanny feeling that breaks the illusion of face-to-face interaction and harms interpersonal judgments. Emerging technologies may be exacerbating these effects.
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