A recent survey highlights that UK public sector workers are burdened by inefficiencies, spending around five additional hours weekly on repetitive tasks. This accumulation equates to 30.6 million hours of unnecessary work nationally. The report cites challenges such as reliance on outdated systems and insufficient training. Notably, there is strong enthusiasm among staff for AI and automation tools to enhance efficiency. More than 70% believe that automating low-value tasks could significantly improve their work, emphasizing the pressing need for process improvements in public service delivery.
Every public service organization is built on processes. When those processes improve, so do the services delivered to citizens.
With millions of hours at stake, automating low-value admin tasks and resolving process inefficiencies offers the public sector a chance to work more efficiently.
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