Nespresso's return policy allows customers to return machines within 30 days if purchased directly from Nespresso. Machines must be in original condition and returned in original packaging, including any invoices. If purchased from third-party retailers, customers must follow those stores' return policies. Additionally, Nespresso provides a warranty of up to two years for machine malfunctions for registered items, offering repairs, loaners, and home pickup services. Understanding these guidelines can ensure a smooth return or warranty claim process.
If you bought the machine directly from Nespresso, either in one of its stores or online, you have up to 30 days to return it.
The machine needs to be in its 'original condition' for the return to be accepted.
If the issue is a malfunction, rather than a matter of preference, you have up to two years to file a claim under Nespresso's warranty policy.
Nespresso offers repairs and loaner machines when they're available, and will even organize home pickups.
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