Veterans Crisis Line looks to balance anonymity with location tools
Briefly

Matthew Miller, executive director of VA's office of suicide prevention, emphasized the importance of the Veterans Crisis Line, stating, 'Since the launch in 2007, it has significantly aided veterans in crisis, especially with the addition of the 988 program in 2022, which streamlined access and increased support.' He noted that the service has adapted to a 22% increase in daily calls since implementing the '988 then press 1' option, reflecting a growing recognition of available resources.
Miller remarked on the success of the crisis line, saying that over 80% of veterans reaching out for help accept referrals for additional care. This statistic underscores the line's effectiveness in engaging veterans in a pathway to further support, crucial for their mental health and safety. He stated, 'The Veterans Crisis Line's ability to direct veterans to suicide prevention coordinators in VA facilities after an initial call indicates a strong trust and reliance on our services for those in distress.'
Read at Nextgov.com
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