The Post Office's plan to replace its controversial Horizon system has led to unplanned renovations and potential shortages of critical hardware, complicating its transition.
Subpostmasters may need to renovate their counters to accommodate new hardware, which wasn’t designed for their existing setups, raising concerns about costs and logistics.
Despite having thousands of compatible PoS units, concerns have arisen about whether the equipment will truly be fit for purpose in existing branch configurations.
The Post Office has requested £1bn of extra public funding to address significant issues that have delayed the New Branch IT project and caused major disruptions.
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