In 2023, the Department of Transportation received record-high airline consumer submissions, amassing 96,853 total complaints and inquiries, a significant increase from 2022.
Disability-related complaints surged in 2023, totaling 2,685, marking an increase of 587 submissions compared to the previous year, indicating rising concerns in this area.
The outdated system of collecting consumer submissions at the DOT has led to delays in processing, as the influx of complaints was so overwhelming this year.
The Transportation Department is focused on modernizing its complaint collection process through investments from the Technology Modernization Fund, aiming for improved efficiency and service.
#air-travel-complaints #department-of-transportation #consumer-feedback #disability-issues #technology-modernization-fund
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