""Historically, this has been a nuisance for people. We understand that, and now we're coming up with a solution," Holmes told The Local in an interview."
""Hopefully, that feeling of being trapped will be phased out," Holmes said, emphasizing the agency's commitment to improving the applicant experience."
""From the end of February, when you are allocated a case officer, your application will then be reviewed and only the necessary documents requested.""
""The agency has also significantly increased the number of staff specialised in checking ID documents, hoping it will take less time to complete these checks in most cases.""
Sweden's Migration Agency has revised its citizenship application process by delaying the request for passports and Permanent Residency cards until a case officer is assigned. This change addresses long-standing complaints from applicants who faced travel restrictions due to early document submission. The agency aims to improve the experience for applicants, especially during peak travel times like Easter and summer. Increased staffing for ID checks is expected to expedite the process, and communication with case officers has been made easier for those needing to travel.
Read at www.thelocal.se
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