During the public inquiry, NFSP CEO Callum Greenhow called attention to the unresolved debts subpostmasters face, describing how they receive letters indicating undisputed debts but lack clear resolutions, emphasizing the need for the Post Office to address such cases transparently.
A YouGov survey revealed that 57% of current subpostmasters reported experiencing unexplained shortfalls, highlighting ongoing issues with the Horizon IT system, where a significant portion encountered missing transactions and discrepancies.
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