"We have subsequently found out that due to human error, a text blast was not in actual fact issued to branches," said a Post Office spokesperson.
"We want to apologise for the misunderstanding. We can confirm that a message was displayed on Branch Hub advising postmasters of the incident at the time."
Confidence among branch managers about Post Office IT systems is already low. Horizon was at the heart of the Post Office scandal that saw thousands of lives ruined.
Subpostmasters have been waiting for a replacement for Horizon since a project called New Branch IT (NBIT) started in 2021, which was due to ...
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