"It never ceases to amaze me how the system works here. The process to renew a digital certificate that allows faster online bureaucratic procedures still requires an in-person appointment, revealing a paradox in the system that complicates the experience for regular residents."
"As I enter my local government department, I'm immediately greeted by a civil guard officer shouting Espere! Tiene cita previa? There’s a clear, albeit frustrating, emphasis on the need for a prior appointment, a rule that appears rigidly enforced regardless of the empty building around me."
"The gentleman that walks in just after me isn’t so lucky. He doesn’t have a cita and both gatekeepers are all too happy to point to a poster which states that a prior appointment is a must, and then escort him out."
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