Wright emphasized on the podcast that the decision to settle the commission lawsuits was the best path forward given the circumstances, stating, 'It's not like we had an entire option set.' She acknowledged the concerns of those who feel excluded and recognized the ongoing efforts to regain trust among disillusioned members.
Wright shared her commitment to addressing member dissatisfaction with the settlement terms, noting that some members feel abandoned. 'Some people will take a while and some people may never come back,' she stated, reflecting on the need for NAR to re-engage disenfranchised professionals.
Highlighting the strategic focus of NAR, Wright mentioned, 'There's a saying, listen to the whispers so you don't have to hear the screams.' This philosophy guides NAR's proactive measures to understand and address member concerns before they escalate.
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