Requests for language interpretation in the homeless shelter system have surged, highlighting an urgent need for communication support amid a rising population of migrants and asylum seekers.
The increase in interpretation requests, which jumped to over 107,000 in 2024, illustrates the burdens faced by the Department of Homeless Services due to influx of over 210,000 migrants.
Asylum seekers now make up 37% of the DHS shelter population, with a significant portion being families, driving the demand for interpreters significantly.
Current data does not fully reflect the complete scope of interpretation services provided, complicating efforts to accurately capture the need within the DHS system.
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