A cybercriminal gained access to Cisco.com users' personal information by tricking a Cisco representative during a voice phishing call. The security breach was discovered by Cisco on July 24 and involved the export of basic profile information from a third-party cloud-based customer relationship management system. The compromised data included essential details such as names, email addresses, and user IDs. The specific number of affected users has not been disclosed. Cisco is a known customer of Salesforce, linking this breach to broader security concerns involving CRM data.
Cisco confirmed that a cybercriminal exploited social engineering through a voice phishing call to obtain access to Cisco.com users' personal information, discovered on July 24.
The hackers accessed and exported basic profile information such as names, email addresses, and account-related metadata from a third-party cloud-based customer relationship management system.
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