A government investigation indicates Education Department officials inadequately tested the new FAFSA form prior to its launch, leading to significant oversight and subsequent issues.
The GAO’s report reveals that systemic problems within the Education Department and Office of Federal Student Aid jeopardize the timeframe for the next FAFSA, pushing its launch back.
Documents released by the GAO illustrate bureaucratic failures during the FAFSA rollout, highlighting insufficient independent reviews and unaddressed technical errors prior to the launch.
The investigation shows that the Federal Student Aid office anticipated delays as early as August 2022, yet did not take timely actions to communicate these changes.
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