The cost of the Oracle project increased from an initial estimate of £19 million to a projected cost of £131 million, including the re-implementation.
Many of the internal processes and tacit knowledges that had previously been used to produce financial outputs broke down, providing no simple workarounds that would enable problems of this kind to be resolved.
...none of the anticipated direct savings were delivered, and, furthermore, due to the inability to monitor budgets, a significant amount of wider savings had to be written off.
The council's spending plans had relied on expected cost savings from the ERP system, which it had later canceled.
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