Around 12:45 p.m. ET, reports of outages began to emerge on Downdetector, with over 20,200 instances logged by 1:20 p.m. ET. Customers faced various issues, notably being unable to log on, seeing $0 balances, or having inconsistent access across their accounts.
Bank of America acknowledged in a statement to CNN that some clients were experiencing issues accessing their accounts and balance information, demonstrating awareness but a slow response amidst widespread frustration expressed on social media.
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