Families affected by the Air India flight 171 crash have expressed outrage over the airline's treatment during the identification process of their loved ones' remains. Air India has been accused of creating an environment that pressured bereaved relatives into filling out complicated documentation without proper guidance or privacy. Legal representatives argued that the airline's behavior could lead to significant financial benefit through under-compensation. Families were misinformed about payment requirements, and some faced undue pressure to complete forms. An investigation into Air India's handling of the situation has been called for to ensure accountability.
The lawyer Mark Neenan stated that the treatment of bereaved families by Air India could potentially save the airline at least £100 million by under-compensating them.
Neenan mentioned that families were wrongfully told that they would not receive payments without completing forms, despite international law requiring immediate advance payments to families.
One bereaved relative described the conditions for completing questionnaires as unacceptable, highlighting a lack of privacy and discomfort in a crowded, hot corridor.
The lawyer expressed outrage over the airline's ethical behavior towards families who lost loved ones in the tragic crash, demanding an investigation into the matter.
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