In Captivate version 12.6.0.63 on Mac, a user reported that a test project worked fine during audio previews and in the review stage. However, after publishing the project and launching the index.html file, there was no sound. The problem may stem from compatibility issues with the audio file format in use, as various web browsers handle audio playback differently, which necessitates ensuring that the chosen audio format is supported in the browser being used for playback.
The issue arises after publishing the project and launching the index.html file, where despite audio working during previews and in the review folder, no sound is output.
It is essential to ensure that the audio file format is compatible with the web browser used to open the index.html file.
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