"Prosecutors contend that Wag Hotels - which has locations in the Bay Area including the city of Santa Clara - failed to properly report dog bite incidents to local health officials, had insufficient employee training on animal care and safety protocols, and suffered lapses in facility hygiene and pest control. "Pets are family," District Attorney Jeff Rosen said. "When you leave a family member in someone else's care, you are relying on that caretaker to provide the highest standard of safety, comfort, and care.""
"The dog sheltering service has been embattled for years, facing customer accusations, a newspaper investigation, and a civil lawsuit alleging mistreatment of pets in their care. In 2019, a dog attacked four employees from Wag's Santa Clara location, sending them to the hospital. Police were called. This settlement was approved on Thursday by San Francisco County Superior Court Judge Joseph M. Quinn."
Wag Hotels agreed to pay $150,000 to settle a consumer protection lawsuit brought by Bay Area prosecutors including the Santa Clara County District Attorney. Prosecutors found failures to report dog bites to local health officials, inadequate employee training on animal care and safety, and lapses in facility hygiene and pest control. The Santa Clara County District Attorney's Office coordinated with San Francisco and San Mateo offices on the civil law enforcement action. The company faced prior customer accusations, a newspaper investigation, and a 2019 incident in which a dog attacked four employees. A San Francisco judge approved the settlement requiring payments, investigative cost coverage, and mandated improvements including a Playgroup Safety Program.
Read at San Jose Inside
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