"I'm sorry for everything you've all gone through," Zuckerberg said, after Sen. Josh Hawley, R-Mo., pressed him on whether he'd apologize to the parents directly. "It's terrible. No one should have to go through the things that your families have suffered."
After apologizing, the CEO told parents that "this is why we invest so much and are going to continue doing industry-leading efforts to make sure that no one has to go through the types of things that your families have had to suffer."
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