"Google's new feature in the Business Profile dashboard allows business owners to use AI to generate personalized replies to reviews, aiming to enhance trust."
"Chandan Mishra tested the AI reply feature and found the generated response to a one-star review to be quite decent, though the feature was not available for other reviews."
Google is testing a new feature in the Google Business Profile dashboard that allows business owners to reply to reviews using AI. The option, labeled 'Reply to reviews with AI,' aims to help create personalized replies that build trust. Some users have reported mixed experiences, with one user noting that while the AI-generated response was decent for a one-star review, the feature was not consistently available for other reviews. Concerns about compliance with Google's review policies were also mentioned.
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