"When launching Adobe Captivate (using version 12.6.0.63) with Windows 11, it hangs almost every time. You have to launch Task Manager and end the task. This usually happens a few times before it will launch. We were provided a solution to rename a file in the CUsersusernameAppDataLocateAdobeCaptivate12 and rename folder to 12.old. We did this but still the same issue occurs. Any other solutions on how to fix this issue?"
"When launching Adobe Captivate (using version 12.6.0.63) with Windows 11, it hangs almost every time. You have to launch Task Manager and end the task. This usually happens a few times before it will launch. We were provided a solution to rename a file in the CUsersusernameAppDataLocateAdobeCaptivate12 and rename folder to 12.old. We did this but still the same issue occurs. Any other solutions on how to fix this issue?"
Adobe Captivate version 12.6.0.63 frequently hangs when launched on Windows 11, often freezing until Task Manager is used to end the process. The hang can repeat multiple times before the application eventually opens. A suggested workaround involved renaming the user profile folder at CUsersusernameAppDataLocateAdobeCaptivate12 to 12.old to force a settings rebuild. Renaming that folder did not resolve the problem and the hang persists. Additional troubleshooting steps are requested to identify and fix the cause of repeated startup hangs.
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