Prudential faced challenges in onboarding due to traditional, formal training methods that lacked engagement and interactivity. In partnership with Learning Pool, they transformed their approach by incorporating innovative, game-based training solutions. These included Pro Acumen, eS Quest, and the CX Learning Journey, which leveraged high-end graphics to captivate employees. This creative approach not only improved knowledge retention but also ensured consistency across regions and aligned training with Prudential's customer experience strategy, highlighting the potential for significant long-term performance benefits within regulated industries.
Organizations in highly regulated industries often struggle to deliver creative and engaging learning experiences that drive long-term workforce performance.
Working in partnership with Learning Pool, Prudential delivered a distinctly creative approach with high-end graphics and interactions—a significant shift from typical formal learning.
The success of this initiative highlights how, even in regulated industries, embracing creative learning solutions can significantly benefit long-term workforce performance.
Prudential implemented innovative, game-based learning solutions to transform employee onboarding and development, leading to increased engagement and measurable behavioral improvements.
#employee-onboarding #learning-solutions #workforce-engagement #regulated-industries #creative-training
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