3 Questions for Coursera's Tom Fail

"As a strategic account manager at Coursera, I'm passionate about improving access to affordable, high-quality education from leading universities and industry partners. I've been with Coursera for nearly four years, initially as a technical account manager, where I focused on platform functionality and project success. Over time, I've had the opportunity to expand my scope both with the volume of partners as well as building strong partnerships focused on aligning their goals with Coursera's mission to expand global learning opportunities."

"On a typical day, I'm collaborating with university and industry leaders and internal teams to design, scale and optimize online programs. Some days I'm pitching new features or program designs to partners; other days I'm focused on marketing strategies and learner life-cycle experiments that drive engagement and retention. I'm also listening to our partners for opportunities, big and small, to improve workflows both for staff and students that allow our strategy to scale and work in reality."

A strategic account manager at Coursera focuses on expanding affordable, high-quality education from leading universities and industry partners. Nearly four years at Coursera began with a role as a technical account manager concentrating on platform functionality and project success. The role expanded to managing a larger portfolio of partners and building partnerships that align partner goals with Coursera's mission to expand global learning opportunities. Typical activities include collaborating with university and industry leaders and internal teams to design, scale, and optimize online programs; pitching features and program designs; developing marketing strategies; and running learner life-cycle experiments to drive engagement and retention. The manager listens to partners to identify workflow improvements for staff and students and enjoys exploring operational details to craft scalable solutions. Accountability centers on helping partners maximize value from Coursera.

Read at Inside Higher Ed | Higher Education News, Events and Jobs