In Episode #102, Jessica Langston, Senior Director of Community at Autodesk, discusses how automation and AI are transforming online community programs. She highlights the benefits of these technologies in language translations, data filtering, and task automation. Langston emphasizes the importance of co-designing initiatives with community members, ensuring their voices contribute to decision-making. She also provides insights into effectively managing mature communities, focusing on the significance of adapting strategies to meet evolving member needs and enhancing overall engagement.
"Automation and AI are revolutionizing online community programs by enabling efficient language translations, data filtering, and the automation of repetitive tasks, making management easier."
"The co-designing process with community members is crucial for fostering engagement and ensuring that their needs are met in mature communities."
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