
"The Free Software Foundation Europe claims that over the past few months, Nexi requested access to private data, which we understood to be specifically the usernames and passwords of our supporters. We have refused this request."
"Subsequently, we found ourselves unable to receive credit card donations through Nexi's system. In the afternoon of 10 March, we were further informed that our contract had been cancelled a few days prior on 7 March, due to our supposed failure to meet their deadline to fulfil their request."
"A spokesperson at Nexi Group told The Register that to comply with fraud prevention requirements imposed by the German financial regulator BaFin, it contacted customers - merchants and service providers - including FSFE, to carry out additional checks under the Know-Your-Customer (KYC) process."
Nexi Group canceled the Free Software Foundation Europe's account, affecting over 450 donors. FSFE refused Nexi's request for private data, including usernames and passwords. Clarifications regarding the necessity of this data were vague. FSFE was informed of the cancellation on March 10, despite being a customer for 15 years. Nexi stated that the cancellation was due to incomplete compliance with Know-Your-Customer regulations. FSFE is transitioning to a new payment provider, but existing supporter accounts cannot be migrated automatically.
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