An internal IRS report reveals that most users of the Direct File tool had a positive experience and would recommend it to others. The report, which emerged amid discussions about discontinuing the service, emphasizes its alignment with the Treasury's vision for modernizing IRS services. Despite lower-than-expected user numbers this tax season, the IRS believes Direct File offers substantial benefits, simplifying the filing process. With significant time and cost savings for taxpayers, the report encourages reconsideration of the tool's future and its importance in enhancing taxpayer accessibility.
Most Direct Files users that submitted their taxes using the free IRS service this year said that using the tool was a good experience and something that they'd recommend for their friends and family.
With clear evidence that Direct File offers significant value to taxpayers, decision-makers should consider whether they are ready to place a larger bet on Direct File.
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