In a recent inspection, the Havering-atte-Bower charity was awarded an 'outstanding' rating by the Care Quality Commission (CQC). The report underscored the charity's commitment to person-centred care for individuals facing life-limiting illnesses across multiple regions. The inspectors highlighted the supportive culture among the staff and management which fosters continuous learning and improvement. Chief executive Grazina Berry expressed pride in this accomplishment, emphasizing the importance of donor support in maintaining high-quality care. The evaluation was thorough, assessing the hospice across five crucial categories for quality and efficiency in service delivery.
The rating of 'outstanding' by the CQC highlights the superb level of care provided by the hospice, emphasizing the importance of person-centred service in palliative care.
Grazina Berry, the chief executive, expressed pride in achieving the outstanding rating, highlighting the need for compassionate care amid funding challenges.
The CQC's comprehensive review included staff meetings and on-site inspections, showcasing a well-led organization with a strong emphasis on continuous improvement.
Tes Smith, director of services, affirmed the importance of supportive workplace culture, ensuring staff feel valued, which is reflected in the care they provide.
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