Some Manhattan residents living in congestion zone say they're hit with tolls when they leave their garage

""If it's a morning charge, I know that's automatically an incorrect charge," she said."

""We've spoken to the MTA on numerous occasions," he said. "They understand the problem ... But we're still getting reports that residents are being charged.""

""The MTA, like tolling agencies worldwide, regularly updates its software""

Manhattan residents who live below 60th Street expect to pay a congestion toll when entering the zone but some report being charged when leaving. Cameras outside garages sometimes misclassify exits as entries, producing tolls the moment vehicles pull out. Resident Roslyn Seale received multiple E‑ZPass charges during morning hours and later received a refund for one disputed charge. State Sen. Brad Hoylman-Sigal says residents should not be charged for exiting and that officials are aware of the problem, yet reports continue. Residents demand clearer time stamps and greater transparency about camera classifications and billing.

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