Paula Vennells expressed regret and acknowledged she was too trusting regarding the Post Office scandal, where postmasters were wrongly convicted due to a defective accounting system.
Vennells faced tough questioning at the inquiry, including accusations of not sharing information and trying to shift focus after a subpostmaster's suicide.
A text message from ex-Royal Mail boss Moya Greene implied that Vennells was aware of the issues within the Post Office, with six more convictions being overturned.
Vennells started the inquiry by apologizing to campaigners and former workers involved in seeking justice for the wrongly convicted subpostmasters.
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