A recent survey indicated that nearly 75% of New York City subway riders faced issues with the OMNY tap-and-go payment system. Of those, 42% reported problems with OMNY readers not accepting their taps, while others mentioned late and extra charges. Although issues were common, overall satisfaction with OMNY was moderately positive, with an average rating of 3.43 out of 5 from users. A segment of riders valued the convenience of multiple payment methods, resulting in 26% experiencing no issues at all.
Nearly 75% of subway riders surveyed encountered issues with the OMNY tap-and-go system, highlighting significant concerns as the MTA phases out MetroCards for OMNY.
42% of riders faced problems with OMNY readers not accepting their tap, while others reported late charges and extra charges on their accounts.
Despite difficulties, survey respondents rated the switch to OMNY positively, with an average score of 3.43 out of 5, and 54% rated it four or five.
Many riders appreciate the convenience of paying by phone or card, with 26% stating they experienced no issues with OMNY.
Collection
[
|
...
]