Lost items on NYC Transit and the Long Island Rail Road are frequently not logged, delayed, and rarely returned to owners. Undercover field tests found more than 80% of items handed to transit workers — including jewelry, books, and clothing — were never entered into the lost-and-found database, and only one of 24 turned-in items was recovered. Items averaged 27.4 days from station booths and 55.2 days from dispatchers to reach the Lost Property Unit. Documentation practices and claim-matching processes are inefficient, creating a large backlog. LIRR shows deficiencies but fares better than NYC Transit.
In a field test, more than 80% of items that auditors found and gave to transit workers including jewelry, books and clothing were never logged into the agency's lost-and-found database. Only one of the 24 items that were turned in, a key chain with an email address on it, was recovered. A troubling' number of turned-in items never made it to lost-and-found The team also found that a troubling amount of lost and turned-in items never made it to the LPU.
Items lost in the subway system were held too long in the field, according to the report, taking an average of 27.4 days to be transported from designated station booths to the LPU and 55.2 days to reach the unit from dispatchers' locations, where cleaners turn in items they find on trains Plus, the agency's process of matching customers' claims to items listed in the lost and found database is too laborious, creating a large backlog, the audit showed.
Deficiencies were also found in the Long Island Rail Road's (LIRR) lost-and-found process, though it fared better than NYC Transit, according to a separate Inspector General audit. Our field tests revealed clear lapses in these lost and found systems, particularly at NYC Transit, Cort said. Riders should have faith that their lost property is being handled responsibly and with care, and MTA agencies must have effective protocols in place
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