"The first full commuting day of NJ Transit's reduced service to put a new Portal North Bridge track in service was a scene of controlled chaos in the Hoboken Terminal Tuesday morning. Crowds of commuters swarmed Hoboken Terminal during the heart of Tuesday morning's rush, where all Midtown Direct trains that would have gone to New York will be sent until March 15. A platoon of NJ Transit customer service workers directed lines of commuters, some who were unfamiliar with where PATH trains"
"Commuters interviewed said they encountered some delays and crowding but most said they took their regular trains and it was better than they expected. Tuesday was the first full workday of NJ Transit's Portal Bridge cutover schedule reductions that will run until March 15. "The train came a few minutes late. It was a small train. It was pretty jammed up, but we got here," said Charlie Faro who took his regular Midtown Direct train."
NJ Transit reduced Midtown Direct service to place a new Portal North Bridge track into service, rerouting all Midtown Direct trains to Hoboken Terminal until March 15. Hoboken Terminal experienced heavy crowds and controlled chaos during the morning rush as commuters were redirected to PATH, NY Waterway ferries, and other options. NJ Transit customer service workers directed lines and assisted passengers unfamiliar with connections. Some trains were canceled and many experienced delays, with some delays reaching 50 minutes. Crew availability issues caused cancellations and delays due to twice-year schedule changes condensed into a 48-hour cutover. Many commuters reported the experience was better than expected.
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