Leadership in New York City is shaped by the city's fast pace and demanding culture. High expectations from savvy clients necessitate top-notch service from real estate agents. Successful agents must match client energy and set higher standards for themselves. Industry knowledge, including nuances of properties and market trends, is essential. Continuous learning is crucial; clients value informed advice over surface-level service. Agents should be fully prepared for interactions and recognize their impact on client relationships.
In New York, it's not enough to know square footage and property values. You have to understand the history of a building, the difference between pre-war and post-war construction, the nuances of a co-op board, and how global markets are influencing local inventory.
New Yorkers are savvy and hold very high expectations. They're also accustomed to world-class service, having their questions answered immediately, and having their needs met completely.
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