"By allowing our 911 operators to work a more flexible schedule, this contract will build morale, enable us to retain the best talent, and help these essential workers better assist New Yorkers during emergencies."
"When New Yorkers are in crisis, our 911 operators are the first of our first responders to support their fellow New Yorkers. And as we work to ensure New York City remains the safest big city in America, it is essential that these workers are paid fairly with good benefits," Adams said.
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