An audit by MTA Inspector General Daniel G. Cort has revealed that subway passengers frequently self-evacuate during emergencies, especially within just two minutes of delays. The report highlights that many of these incidents, totaling 46 from 2015 to 2024, could be mitigated by improved communication from train crews. The audit was prompted after a serious January 2024 collision and derailment, during which passengers evacuated onto tracks without guidance, emphasizing failures in crew communication. The MTA has accepted several recommendations aimed at enhancing passenger safety.
The audit found that subway passengers sometimes decide to leave the train as soon as two minutes into delays, indicating urgent need for improved communication.
During the 2024 incident, some passengers chose to self-evacuate onto the tracks without any instructions from the crew or emergency responders, highlighting communication failures.
The audit revealed 46 instances of subway self-evacuations from 2015 to 2024, showing a concerning trend that necessitates immediate attention from NYC Transit.
OIG made six recommendations to NYC Transit to help reduce self-evacuations and improve communications with customers, underlining the importance of proactive safety measures.
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