The Hochul administration is facing backlash for its handling of a major overhaul of New York's $9 billion home care system. With a rapidly approaching deadline set for April 1, the administration has softened its stance, conceding that additional time is needed for the transition to new payment services managed by Public Partnerships LLC (PPL). Critics, including a whistleblower from PPL, describe the situation as chaotic, with operational failures leading to overwhelming call volumes and abandoned inquiries, challenging the administration's capacity to support home care recipients and workers effectively.
"It's unimaginable. We've gone from the frying pan to the fire," a PPL employee said, highlighting the turmoil of transitioning to a new payroll service.
"Thousands of calls a day are getting abandoned," said a whistleblower, revealing the chaos and mismanagement in handling the transition to Public Partnerships LLC.
A PPL whistleblower remarked, "If we had another year or two, it might work. But as it stands, it's a s-t show. It's a s-t show," reflecting deep frustrations.
The Hochul administration’s approach to the $9 billion home care system overhaul has faced severe criticism for its chaotic rollout and inadequate support for care workers.
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